Portfolio Of Arman Garfield Internet Technologist

Portfolio Of Arman Garfield Internet Technologist


PHONE (248) 247-4331 • E-MAIL armangarfield@gmail.com

Arman Garfield


*Multimedia & Digital Signage Infrastructure
Ford World Headquarters Building 2   – Present 

ITI Services Delivery/Employee Communications – Synova

  • Responsible for Hourly Mass Communications/ Manufacturing Digital Communications project deploying, maintaining and delivering Cisco Digital Signage Solution for all of the Ford Motor Company North American Manufacturing Plants and Part Depots. Ultimately replacing the satellite and broadband infrastructure
  • Implemented project cost savings of $27,000 by utilizing in-house, ongoing employees for installation at remote site locations
  • Cisco Academy of Digital Signage (ADS) training covering content creation, content management, and content layout
  • Cisco Qualified DSMP, Digital Signage Media Professional
  • Created High-end video conversion solution for delivery of multiple video on demand files
  • Content control, organization, asset playlist creation, day parting, scheduling, digital signage management, content rights, and administration
  • Creation of high-definition video, multimedia, and web designs, flash animations, still and animated images, text, dynamic content, and modular designs.
  • Build presentation templates, define media zones, aspect ratios, pixel sizing, display resolutions, digital media design, and object layering
  • Created procedural guides mapping out architecture and scope for company and client specific requirements
  • Created timelines for deployment and installation of signage solution, and communicated with installers until project completion 
  • Followed up with Plant Managers and HR on satisfaction of installation and ease of content delivery to employees
  • Creation, maintenance, and delivery of all front/backend of Digital Multimedia Manager Server
  • Unique URL creation for each individual multimedia asset contained within the Multimedia Manager
  • Video converting and transcoding for playback on multiple system infrastructures
  • Coordinated shipping, receiving, tracking, and installation, and documented all processes in scope on project plan

*Network Operations Specialist
Ford World HeadquartersDearborn, MI 11/2008-12/2009

*Streaming Multimedia/Encoder
Retailer Education & Training – Percepta

  • Responsible for webpage, editing, creation, and publishing of FMCC Dealer content and FORD Dealer Television – FDTV site content
  • Creation of FDTV live stream web pages, which include featured broadcast, live streams lists, and jump pages
  • Custom webpage creation and design, supporting Retailer Education and Trainings client’s specific needs
  • Light java coding for embedding players into web pages for video playback
  • Hosts and posts “Video on Demand” files for Corporate Communications, FORDSTAR dealer network, and Ford Dealer Television networks both for internal employee viewing and external training purposes for Ford dealers
  • Responsible for encoding/compression of different file formats
  • Responsible for video encoding/compression services for Ford Motor Company Corporate Communications, FORDSTAR Network, and Ford Dealer Television Network – FDTV
  • FORDTUBE encoding/compression service and support
  • Administrator to Fordtube website for user generated content
  • Concise understanding of multiple Ford IT servers
  • Provided expert understanding of computer architecture and file hierarchy
  • Provided back-up support for Streaming Multimedia Manager
  • DVD authoring, duplication and creation
  • Lightweight multimedia editing for clients needs
  • Responsible for “live on air” multimedia streaming multicast/unicast and support
  • Responsible for multiple live streaming platforms and services
  • Provided equipment support for corporate FCN-2000, and UNIX servers
  • Service dispatch operator for all corporate and production plants – USA, CAN, MEX
  • Approved sign-offs for all corporate receive sites, equipment, and service dispatches
  • Provide high level of customer service to both clients and vendors
  • Provide understanding of TCP/IP functions
  • Provided clear understanding of network activity (i.e. routers, and switches) for support
  • Provided maintenance to devices and nodes on company’s global network
  • Provided maintenance and service to most hardware/software in general office work area
  • Responsible for “High Priority” corporate webcast, ensures delivery to network and web for Video on Demand posting
  • Video file transcoding for multiple player formats
    (i.e. .wmv for web, .mpg for television, .mp4 for mobile devices)

*Network Operations Specialist
Ford World HeadquartersDearborn, MI 04/2008-11/2008

Ford Communications Services – ASG Renaissance

  • Management and repair of 200+ corporate MPEG2 servers
  • Quality control web-casts, high-speed streaming video
  • Supported multiple automation systems to ensure content delivery
  • Instructed and support of end-users, using proprietary interfaces to schedule video playback
  • Installation maintenance and repair of back up systems – Drobos RAID array
  • Acted as FCN-2000 equipment communicator using satellite network assets tracking system
  • Transferred corporate PowerPoint slides to MPEG2 servers via satellite to remote North American locations, and conducted network related system check-ups daily
  • Responsible for maintenance, updates to firmware, new installations, constant connectivity, daily file transfers, and the creation of Admin/User accounts on server for local video content
  • Worked in conjunction with Ford Engineering Services staff for many projects, which included daily, weekly and monthly events, Annual Shareholders Meeting, Public Service Announcements, new product announcements, and future event planning

*IT and Network Assistant
Recaro North American – Auburn Hills, MI 02/2007-04/2008

  • Microsoft Exchange/Outlook Administrator
  • Microsoft Server 2000/2003 Administrator Active Directory, Users/Groups/Objects/Computers
  • Understanding and use of digital telephone systems PBX Administrator – multiple platforms
  • Maintained digital telephone system hardware, software and voicemail with multiple users
  • File Transfer Protocols-FTP Administration
  • New user and PC setup, archiving of databases/emails, ensured backups – Backup Exec.
  • Maintained several shares, applications, files, directories, documents and backups
  • Knowledge of SAP software. ( POs, KO’s, BANF, Inventory year end data administration/count)
  • Supported multiple engineering platforms for network use
  • Installation, maintenance, and repair of all software applications and viewers issued by company (i.e. Unigraphics NX 3.0, AutoCAD/Autodesk, Inventor, CATIA V4-V5, Actify Spinfire, Microsoft Office/Project/Visio, Outlook and various other software platforms)

*Quality Technician/Engineering Assistant
TI Automotive – Auburn Hills, MI      06/2006- 02/2007


  • Traveled extensively, worked with several automakers to resolve related component issues
  • Fuel tank/pump replacement with Hyundai, in Montgomery, AL and reported daily on vehicles
  • Quality Technician for General Motors Moraine, OH for GMT 360/370 replacement module
  • Quality Technician and Courier for Daimler/Chrysler Motors St. Louis Assembly Plant “stow and go” gas tank pump replacement modules
  • Hazardous waste coordinator with GM EPA group Moraine, Ohio for hazardous waste disposal
  • Completed Industrial X-Ray Radiation Safety Training for NDT- Level 1 Technician, SNT TC 1A



  • Webmaster for personally owned website used for creating cash flow with Google Adsense
  • Ford Certified Cisco Digital Media Manager/Digital Media Solution course completed, specializing in Cisco’s DMM/DMP hardware solution for Digital Signage
  • Familiar with multiple blog system software like WordPress, Joomla, Jaws, and Blogger
  • Proficient with Content Management Systems used to manage workflows in many collaborative environments
  • Microsoft Server 2000/2003 Administrator
  • Microsoft Exchange/Outlook Administrator
  • Microsoft Office Suite 2003/2007 and Microsoft Front Page
  • Adobe Master Collection CS4, graphics, slides, documents, video, and web editing tools
  • Visual Basic scripting for Unix server MPEG2 video playlists
  • Understanding of Multicast/Unicast and RTSP streaming for internal and external network streams
  • Conversion/Transcoding of multiple video file formats for multiple viewing platforms (i.e. .wmv, .mp4, .mpeg2, and .mov for video on demands)
  • Adobe Media Encoder mp4 compression with Adobe CS4 Master Collection
  • Microsoft Silverlight streaming with Microsoft Expressions
  • Windows Media Encoder multimedia compression for “Video on Demand” web browser playback
  • CAT5e cabling and pin configurations, Network drop installs, RJ 45/Keystone installation
  • Installation, maintenance, and repair of all network and hardware devices across LAN, WLAN, router, switches, hubs, gateways, VPN, antivirus – securities, Wireless Access Points and Mobile Devices
  • Ability to utilize Microsoft Office Suite applications (Outlook, Word, Excel, PowerPoint, Access)
  • X-Ray Radiation Safety Training SNT TC 1A Certification-Quality Analyst duties



  • Baker College of Business
    Auburn Hills, MI  1998 – 2000 – Major: Business Information Systems BIS
  • Oakland Community College
    Auburn Hills, MI 2000-2002 – Major: Computer Information Systems CIS
  • Cisco Academy of Digital Signage (ADS) training certificate
  • Ford/Cisco Qualified DSMP, Digital Signage Media Professional
  • Ford/Cisco Certified ADS Digital Media Manager/Digital Media Solution course completed, specializing in Cisco’s DMM/DMP hardware/software solution for visually striking multimedia signage
  • Several Ford Motor Company Corporate Communications Certifications
  • Industrial X-Ray Radiation Safety Training for NDT- Level 1 Technician – SNT TC 1A certification


Implement strategies and coupling them with best practices in order to help ease the stress of the organizations daily activity. Have the ability effectively determine multiple cost savings, and ensure department adheres to assigned budget. Steadily create a solid growth not just internally and externally, but also within cross-departmental collaborations.

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